Privacy Policy

At the Awakening Bell, we’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you agree to be bound by this policy. Where this policy uses the term credit card, it includes credit cards, debit cards, or other charge accounts used to make donations.

If you have any questions regarding this policy and our privacy practices, please email podcast[at]

Who Are We?

The Awakening Bell is a podcast about Thich Nhat Hanh’s teachings, where you can get insights on the art of mindful living and cultivate the mind of awakening. It’s an extension of the Mindfulness Bell magazine (Plum Village’s official publication) and Wake Up International, a movement for young people launched by Thich Nhat Hanh in the summer of 2008.

How Do We Collect Information from You?

We obtain information about you when you use our website — for example, when you make a donation—or contact us through the website or email, or register to receive an email newsletter.

What Type of Information Is Collected from You?

The personal information we collect might include your name, email address, and donations you made, and whether you are over age 16. If you donate to us, your credit or debit card information is not held by us. It is collected by our third-party payment processors who specialize in the secure online capture and processing of credit or debit card transactions, as explained below.

In addition to the personal information you submit, we may collect personal information about you or automatically collect information using the following technologies:

  • Web server logs. Our web servers may collect certain information such as IP address, pages visited, time of visits, and referring website.
  • Cookies. Cookies are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. Cookies collect statistical data about your browsing actions and patterns but do not identify you as an individual. Cookies also help us deliver better content to you.

How Is Your Information Used?

We may use your information to:

  • process your donation.
  • seek your views or comments on our services.
  • notify you of changes to our services.
  • send you communications that you request and that interest you. These communications may include email newsletters with information about upcoming episodes of the Awakening Bell podcast and latest updates of worlwide Sanghas in the Plum Village tradition.

If you request to receive no further contact from us, we’ll keep some basic information about you on our suppression list in order to avoid sending you unwanted communications in the future.

Who Has Access to Your Information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing.

Third-Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors, and other associated organizations so we may complete tasks and provide services to you (for example, to process donations). When we use third-party service providers, we disclose only the personal information necessary to deliver the service. We also have a contract that requires the service provider to keep your information secure and not use it for their own direct marketing purposes. Please be assured we will not release your information to third parties outside of the Awakening Bell to use for direct marketing unless you request us to do so or release is required by law (for example, by a court order or to prevent fraud or other crime).

When you use our secure online donation pages, your donation is processed by a third-party payment processor who specializes in the secure online capture and processing of credit and debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to a third party; or as part of any business restructuring or reorganization; or if we’re under a duty to disclose or share your personal data to comply with a legal obligation; or to enforce or apply our terms of use; or to protect the rights, property, or safety of our supporters and customers. In each case, we will take reasonable steps to ensure your privacy rights continue to be protected.

Your Choices

You may choose whether to receive information from us. If you do not want to receive our direct marketing communications about the Awakening Bell podcast, you can opt out by checking the relevant boxes on the form where we collect your information.

We will not contact you for marketing by email, phone, or text message unless you previously consented. You can change your marketing preferences at any time by contacting us at podcast[at] or click on the “unsubscribe” link at the bottom of our email newsletters.

How You Can Access and Update Your Information

The accuracy of your information is important to us. You have the right to review and correct the information we hold about you. If you would like to make any corrections to your data, or request a copy of it, please contact us at podcast [at]

Security Precautions to Protect the Loss, Misuse, or Alteration of Your Information

When you give us personal information, we take steps to ensure it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128-bit encryption on SSL. When you are on a secure page, a lock icon will appear on the left side of the web address in most browsers, including Microsoft Internet Explorer, Safari, and Chrome.

Non-sensitive details such as your email address are transmitted normally over the Internet, which can never be guaranteed 100% secure. While we strive to protect your personal information, we cannot guarantee the security of non-sensitive information transmitted via the Internet, and you transmit non-sensitive information at your own risk. Once we receive your information, we make our best effort to ensure its security in our systems. Where we have given or you have chosen a password to access certain parts of our websites, you are responsible for keeping this password confidential. Please do not share your password with anyone.


We may analyze your personal information to create a profile of your interests and preferences, so we can contact you with information relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.

Use of Cookies

Like many other websites, the Awakening Bell website uses cookies. Cookies are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. Cookies collect statistical data about your browsing actions and patterns and do not identify you as an individual.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit the full cookies policy for our website’s host. Turning cookies off may result in a loss of functionality when using our website.

Links to Other Websites

Our website may contain links to websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of third-party site owners and operators, and we recommend you check the third-party site’s policy.

16 or Under

We are mindful to protect the privacy of children aged 16 and under. If you are aged 16 or under‚ please get your parent or guardian’s permission before you provide us with personal information.

Transferring Your Information Outside of Europe

As part of the services offered through this website, the information you provide to us is transferred to countries outside the European Union (“EU”), because our servers are located outside of the EU, in a country that may not have data protection laws similar to EU’s. By submitting your personal data, you agree to this transfer, storing, or processing. We will take steps to ensure that appropriate security measures are taken with the aim of ensuring your privacy rights continue to be protected as outlined in this Policy.

If you use our services outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this policy under regular review. This policy was last updated in October 2019.